At Offer Choice, we are committed to the fair and efficient resolution of complaints.
You can lodge your complaint by email or over the phone:

Email: [email protected]

Phone: 02 9071 1177

When lodging your complaint, you should include:

- Full name and contact details
- Details of your complaint with sufficient information to allow us to fully consider and assess it

- Details of prior contact with us in relation to the complaint, such as who you had contact with and when

We may request additional information from you to properly deal with and resolve your complaint.

Upon receipt of your complaint:

- We will acknowledge your complaint within 24 hours
- We will record the details and give your complaint genuine consideration
- We will assess and investigate your complaint promptly
- We will seek to resolve your complaint fairly, objectively and without bias
- We will seek to resolve your complaint within 30 days
- We will inform you of our decision and provide reasons for it

In relation to Private Health Insurance complaints, we suggest that you contact your health fund or the Private Health Insurance Ombudsman’s Office (PHIO):

- To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au

- For general information about private health insurance visit www.privatehealth.gov.au